When
I try to dial-up, it keeps prompting me for my password...
- Usernames and
passwords are case sensitive. Make sure that you are typing
in both your username and password in all lower case.
- Make sure that you
are dialing the correct dial-up number. To see what dial-up
number is correct for you, check out our Access
Page.
- If you fail to log
in successfully 30 times you will automatically be denied access.
This is a security feature of the GCR Dial-up software designed to
prevent someone from trying to illegally access your account.
In this event, you will need to contact GCR so that your account
can be reset thus allowing you access again.
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I've
forgotten my password, what do I need to do?
- You will need to
contact a GCR representative by phone during normal business hours
so that we can verify your account information and either inform
you of your password or give you a new one.
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I
can send mail but I can't receive any...
- Open your Outlook
Express
- Go To Tools
- Go To Accounts
- Click on the Mail
Tab
- Make sure your GCR
mail account is highlighted and choose the Properties
option located at the right of your screen.
- Verify that mail.gcronline.com
is listed in the Mail Account field and that your name and email
address are correct.
- Click on the Servers
Tab.
- Make sure that mail.gcronline.com
is listed in both the Incoming and Outgoing mail
fields. Your mail server should be POP3.
- Choose OK and
then close the Internet Accounts dialogue box.
- This should
resolve your problem. If this does not correct the problem,
please fill out our Technical
Support Request Form and
a GCR Representative will contact you as soon as possible to
assist you further.
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I
can receive email but I can't send any out.
- Open your Outlook
Express
- Go To Tools
- Go To Accounts
- Click on the Mail
Tab
- Make sure your GCR
mail account is highlighted and choose the Properties
option located at the right of your screen.
- Verify that mail.gcronline.com
is listed in the Mail Account field and that your name and email
address are correct.
- Click on the Servers
Tab.
- Make sure that mail.gcronline.com
is listed in both the Incoming and Outgoing mail
fields. Your mail server should be POP3.
- Choose OK and
then close the Internet Accounts dialogue box.
- This should
resolve your problem. If this does not correct the problem,
please fill out our Technical
Support Request Form and
a GCR Representative will contact you as soon as possible to
assist you further.
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I
lose my connection every time I send or receive email.
- Open your Outlook
Express
- Go To Tools
- Go To Options
- Click on the Connections
Tab
- Under Dial-up, REMOVE
the check mark from "Hang up after sending and
receiving."
- This should
resolve your problem. If this does not correct the problem,
please fill out our Technical
Support Request Form and
a GCR Representative will contact you as soon as possible to
assist you further.
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I
lose my connection every time someone calls me.
- Right click on your GCR dial-up
icon.
- Choose Settings or Properties
depending on the dial-up version.
- In the Phone Number field, place an
asterisk (*) and the number seventy (70) followed by a comma (,)
in front of your dial up number.
- For South Boston residents the dial
up number should read as follows;
*70,5700030
- For Danville residents the dial up
number should read as follows;
*70,8200030
- This should disable the call waiting
feature on your phone line and prevent incoming calls from
disconnecting you from the internet.
- If this does not correct the
problem, please fill out our Technical
Support Request Form and a GCR Representative will
contact you as soon as possible to assist you further.
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Web Publishing 
Web Browsers 
Dial-up Solutions 
Email Solutions